Product Updates for Civic Review

From August 24–30, Civic Review made permit contact management more flexible and reliable. Keep the right people connected to each permit and make sure important updates reach everyone who needs them.

Introducing Permit Contacts

Manage contacts directly on each permit for a clearer view of everyone involved. Keep communications aligned with the right recipients, without overwriting contacts your staff manage.

• View applicants, owners, billing contacts, and other contacts from the Permit Overview.
• Control who can view and manage manually added contacts; contacts linked to permit details stay protected from conflicting changes.
• Choose primary contacts for automated notifications, including permit, renewal, payment, inspection, messaging, plan review, and resubmission notices.
• Keep form contacts current as applicants update their information, and let renewal applicants provide a current email address when needed.